Frequently Asked Questions (F. A. Q.'s)

What methods of payment do you accept?
Our online orders are handled by PayPal which accepts Visa, MasterCard, American Express, Discover and payment from your bank account.

For phone orders, we only accept MasterCard and Visa.

How do you guarantee the security of credit card information?
We do not access or process your financial information directly. The whole check-out process is hosted by PayPal which offers the most secure financial processing platform.

How much does shipping cost?
We offer flat rate shipping, shipping rates are listed below:
$3.99 for orders under $24
$7.99 for orders between $24 and $70
Free for orders of $70 and more

How soon will I receive my package?
We ship from our Vancouver location in British Columbia, Canada. We ship out orders within 2 business days after receiving your order. For regular delivery, we use Canada Post.
To Canada: 3-6 business days
To USA: 6-12 business days

Rush delivery
We can arrange rush services, please contact us.
For example, shipping most items using XpressPost services:
$9 to Western Canada (BC, AB), 1-2 business days
$12 to other regions in Canada, 2 business days
$15 to USA, 3-5 business days
We can arrange other rush services, please contact us.

Where will my order be shipped from?
We ship from our Vancouver location in British Columbia, Canada.

Do you ship outside of Canada?
Yes. We ship to Canada and the US per our flat fee shipping schedule. Please contact us on shipping fees to other international destinations.

Is my privacy protected?
Twinklebelle does not sell or distribute any customer information under any circumstances. This includes your mailing address and your email information.

What is your refund policy?
We want you to be 100% satisfied with your purchase from Twinklebelle. We will refund or exchange any purchase within 30 days of its purchase date when an item has not been worn and is found in the condition in which it was purchased.

Still have a question?